Our Service Department

Offering 5 Star Level of Service!

Texas Built has reached the pinnacle of industry performance on two simple words:

Service matters.

When buying a new home, there is nothing more frustrating than getting the run-around on a service issue. Something as small as a dripping faucet can sound like water rushing through the Longhorn Dam to a new homeowner. That is why Texas Built places such high value on customer service. Nothing matters more to us than a happy homeowner, and customer service is a large part of our mission.

Texas Built has two employees who are entirely dedicated to running our expert home service department. They are solely responsible for ensuring that your experience at Texas Built is the best in the Lone Star State. Our team has done a tremendous job of turning the sale, delivery, and post-delivery service at Texas Built Mobile Homes into a 5-Star experience.

Our Texas Built 5-Star Team Members

Chris
Service Technician

Chris is the Service Technician for Texas Built and brings to the table years of professional technical experience. His passion is virtually unmatched in our industry.

When your home is delivered and set up, Chris will walk through the home with you to address any service related issues. And after the sale, when something needs to be addressed, Chris makes sure you receive our 5-star service promise and resolves any issue ASAP. Not only does he do a great job getting your home ready for move in, he takes it personally. His reward is your smile from receiving top-quality service.

Kelly
Service Manager

Our Service Manager, Kelly, came to Texas Built from Cavco industries, one of the nation’s leading builders of manufactured and modular homes. As such, Kelly is an industry pro with many years of experience in customer relations and service excellence. Since starting with Texas Built she has made a tremendous impact on our overall customer experience.

When your home is delivered and set up, Kelly leads a team that will not only provide high quality service at the time of delivery, but will stay in touch well into the time you own your home. She will ensure that the customer satisfaction we value as a company before the sale will continue after you move in.

Texas Built operates on a simple core value of service excellence. We take customer satisfaction personally. Our ultimate goal is to treat you like you would deserve to be treated—like a friend, a valued customer and part of our family of satisfied customers.

Family owned and operated, our entire business—our jobs and reputation—rely on YOU, our customer. Without YOU we have no business, no paychecks to our hardworking team, and no repeat referrals. The families supported by the jobs at Texas Built all count on our company providing a quality product and good customer service. Your happiness with your new home is a direct reflection on the job we are doing.

Let us prove to you how these caring values make us stand out from the rest. 

Thank you for allowing us to serve you.

Kelly and Chris,
Your Service Team at Texas Built

You'll feel it when you walk through our door—

Texas Built cares.

We pride ourselves on your personal satisfaction. It starts when you make the decision to consider one of our homes, continues through the sales process and doesn’t end after the sale. We don’t believe in the hard-sale tactics employed by others. To us, a handshake and a warm smile still matters. We strive to make sure that the warm feeling you have about Texas Built continues for a lifetime. 

Erin Hood
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Chris is the reason for my 5 star rating.

He was our saving grace. Chris is pure gold! He went above and beyond to make sure we were happy and taken care of. He noticed things in the house that were put together wrongly by the previous service worker, things that weren’t even finished . He fixed issues that we have needed fixed since March and provided us with the best costumer service that I have ever had in my entire life. He truly went above and beyond for us and I will forever be grateful for him. You don’t find workers like this often that give it 110%.

Chris, you are amazing. Thank you for making things right! Thank you from the bottom of my heart.
Cheryl Williams
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I can't say enough about the wonderful experience that I had with my technician Chris! He was very thorough and knew exactly how to answer any questions I had. He dedicated as much time as I needed to addressing concerns and going room to room with helpful information. He definitely went above and beyond any other technician I've ever dealt with in my home.

100% recommend this company and their wonderful employees like Chris! I felt very comfortable with him and very confident in his repair abilities. If any issues come up in the future I'll be requesting Chris for my repair needs. Such a great experience!
Paula Nuckolis
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The five star rating is because of Chris. He was the redeeming grace of my experience with Texas Built Mobile Homes. My salesman was not much help. He could not answer some of my questions. Jennifer in the finance department was helpful and gracious.

Kelly in the service department was also helpful and appreciated. However, if not for the customer service provided by Chris I would not recommend this company.
Lindsey Love
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Chris with their service crew is absolutely AMAZING!!! I cannot say enough great things about him. He was so so so nice and honest and very respectful. He answered ANY questions I had (which was a lot) and he didn't mind at all. He stays until the job is COMPLETE and does an outstanding job! I honestly can say he was a pleasure of having him do our trim out for our home. He made sure everything was corrected and fixed and repaired. If he didn't have something he finds a way to get it done and done correctly. Im way more than pleased with him, his service and professionalism.!
Danielle Pounders
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I cannot say enough good things about Chris. He is simply amazing!!! He was very thorough and knowledgeable. I was extremely aggravated before Chris showed up and went above and beyond in our home repairs and made everything right. If I could give him a 10 star rating, I definitely would!!! Thank you for everything you did for us, we truly appreciate it!!!
Jeff Farris
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Mobile home was delivered last year in June and have had some minor issues with the home. We compiled a list of things that needed to be fixed and CHRIS came out today and fixed EVERYTHING and MORE. Very friendly, very professional and really knew his stuff. The serviceman who came out last year told me to contact the manufacturers for our oven vent fan but Chris was able to fix it in minutes!!! Thank you Chris and thank you Texas Built for our lovely new home!
Jayy Perry
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John and Chris have both been out to service my home and I can't say enough about both of them. Also the office people (Kelly) are very helpful and prompt. Thanks for all you all do..

Jay Perry
Leanne Solley
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I purchased my first new mobile home and Chris came for my walk thru audit. He fixed everything that I seen wrong and went above and beyond to explain everything to me and what I needed to do. He checked and made sure everything was working before he left. All of this has been a great experience. 5 🌟🌟🌟🌟🌟
Dabby Ritchie
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Chris is a fantastic asset to this company. He shows professionalism above and beyond your expectations. Thanks Chris for always being on time and getting it done right
Sherian Barnes
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Mr Chris was awesome and did a marvelous job and he had a pleasant attitude
Forrest Gorman
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Bought my home through Schulenburg location and Chris came out from Seguin to do the walk-through. He is very respectful, courteous, patient and most definitely thorough. He answered any questions that I had. He took his time and didn't make me feel like he had only a designated time slot for me. He found and fixed our water leak. He assured me that he would get it fixed that day even if he had to go and get parts. He fixed everything he could that day and assured me that the manufacturing and setup messes would be taken care of. He went through all warranty coverage and who they were covered through. He did such an amazing job and would highly recommend him!
Jerry Lewis
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We had a little trouble with the service department office at first but once Kelly was brought on board everything has been really smooth. All of the service personnel that has come out to setup and work on our home have been cordial, helpful and professional. They have made it a pleasurable experience.

J. Lewis
McCoy, Tx.
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Get in touch with us today.

Texas Built cares. Contact us for any service you may need for your manufactured home.